Privacy Policy

Effective Date:11 September 2024

Kookoo Climb ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kookooclimb.com (the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

We may collect personal and non-personal information about you in a variety of ways when you interact with our website:

Personal Information: Includes information like your name, email address, phone number, payment details, and other information that you provide voluntarily through forms, orders, or other interactions on the website.

Non-Personal Information: Information that cannot identify you individually, such as browser type, device type, operating system, and your interaction with our website (e.g., pages viewed, time spent).

2. How We Use Your Information

We use the information we collect for several purposes, including:

1. Processing your bookings or purchases.
2. Personalizing and improving your user experience on our Site.
3. Communicating with you, including responding to your inquiries or sending important updates.
4. Analyzing usage patterns and trends to improve our services.
5. Complying with legal requirements or obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party companies that help us operate the website or perform services on our behalf (e.g., payment processors, email providers).

Legal Compliance: If required by law or if we believe that sharing your information is necessary to protect our rights, comply with a legal obligation, or enforce our Terms of Service.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our website, personalize your experience, and improve our services. You can manage or disable cookies through your browser settings, though disabling cookies may affect the functionality of the Site.

For more information, please see our Cookie Policy.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the Internet is entirely secure, and we cannot guarantee the absolute security of your information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights under data protection laws:

1. The right to access, correct, or delete your personal data.
2. The right to restrict or object to the processing of your data.
3. The right to withdraw consent for data processing, where applicable.
4. The right to data portability, meaning you can request a copy of your personal data in a structured format.
5. To exercise any of these rights, please contact us at hello@kookooclimb.com.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under the age of 16, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the "Effective Date" at the top of this policy. We encourage you to review this page regularly for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Kookoo Climb

Email: hello@kookooclimb.com

Phone: +4407563272053

Address: Office 827 
3 Fitzroy Place, 1/1,
Sauchiehall Street,Finnieston,
Glasgow, G3 7RH Scotland